Privacy Policy

1. Overview & Commitment

Care And Cure Physiotherapy And Sports Injury Clinic ("Care & Cure", "we", "our", or "us") operates the website careandcurephysio.in. We are committed to safeguarding the personal and health data of our patients in full compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and applicable medical ethics standards.

2. Personal Data We Collect

We only collect information that you knowingly and voluntarily provide to us when requesting an appointment or inquiring about our services:

• Contact Information: Patient name, contact telephone/WhatsApp number, and residential address (for in-home visits).
• Clinical Notes: Symptoms, affected body regions, surgical history (e.g. TKR, fracture fixations), or rehabilitation notes you choose to share in the booking form.
• Technical Data: Minimal anonymized technical information (browser type, session preferences) collected via essential cookies.

3. Purpose and Lawful Basis for Processing

Your data is processed strictly for the following clinical and communicative purposes:

• Scheduling, coordinating, and confirming physiotherapy appointments at our clinic or in your home.
• Preparing relevant clinical equipment, modalities, and tailored exercises prior to your session.
• Responding directly to your questions via WhatsApp or phone.

We never sell, rent, or trade your personal or health data to third-party marketing companies.

4. Third-Party Integrations

Our website interfaces with selected third-party services to enhance patient convenience:

• WhatsApp (Meta Platforms, Inc.): When you submit our appointment form, the text is securely compiled on your own device and opened in WhatsApp. No data is stored on external intermediary servers.
• Google Maps (Google LLC): Used to render our clinic location and driving directions in Malkapuram. Maps load only on explicit user consent.

5. Your Rights as a Data Principal

Under the DPDP Act 2023, you hold the following rights regarding your personal data:

• Right to Access: You may request a summary of personal data held about you.
• Right to Correction & Erasure: You may request updates or deletion of outdated contact records.
• Right to Grievance Redressal: You have the right to register concerns with our Grievance Officer.